Return and Refund Policy

Return Policy

Thank you for your purchase! I want you to be completely satisfied with your order. If for any reason you're not happy with your purchase, you may return the item within 14 days of the delivery date for a refund (excluding original shipping costs).

Conditions for Return:

 * Items must be returned in their original condition, unused, and with all original packaging.

 * You must provide a valid reason for the return.

 * Return shipping costs are the responsibility of the customer.  I recommend using a trackable shipping service to ensure the item arrives back to us safely. I are not responsible for lost or damaged returns.

How to Initiate a Return:

To initiate a return, please contact me via email at lovelydayartisanloft@gmail.com within 14 days of receiving your order. Please include your order information and the reason for your return in your email. I will then provide you with further instructions on how to proceed.

Refunds:

Once I receive your returned item, i will inspect it to ensure it meets my return conditions.  After approval, your refund will be processed and credited back to your original payment method. Please allow 3-5 business days for the refund to appear in your account.  Original shipping costs are non-refundable.

Exchanges:

I currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Questions:

If you have any questions regarding our return policy, please do not hesitate to contact me at lovelydayartisanloft@gmail.com.  I am happy to assist you.

Thank you